Ever been on hold with a company and the recording says “Thank you for waiting, your call is very important to us.” and think to yourself “well if my call is so important, why is it taking so long to answer?” That’s an example of bad customer service.
How do you deal with a customer who wants a refund? ($20 deposit story) Refund…
Book “Shut up and Sell More Weddings and Events” by Alan Berg (referred by Max Sadik)
have you ever shot a wedding and during the reception or right before you leave the couple tells you what an amazing job you have done and they haven’t even seen a picture that you have taken? They aren’t impressed with your pictures, they are impressed with you. A great experience will have people praising you even if your work isn’t as good as some of today’s top photographers. They will love your business for the experience. A bad experience with amazing pictures will lead to a bad bottom line. Treat all of your customers like they are the light at the end of the tunnel and you want them to be ecstatic with your work AND service!
Bridezillas aren’t born, they are created. Conversation with Nathan Hill. Most of the time it’s the vendors fault that the bridezilla is that way.